At Solsound Limited we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If for any reason you are unhappy with your purchase, you can cancel your purchase at any time within seven days of the date you received the item by:
- Returning the product by sending it to us. (You must include your receipt with the item) Please package the relevant items securely and send it so that we receive it within seven working days of the day after the date that the item was delivered to you. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
- Notifying us by phone so we may arrange for collection of the item from your residence at your cost.
- Your product must be complete, unused and in "as new" condition (e.g. if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Special order goods ordered to your specification cannot be returned.
Return of faulty goods - the following are guidelines, wherever possible we will respond to your individual circumstances. Most goods (except consumables like plectrums etc) are guaranteed by the makers against faulty materials or workmanship for twelve months. Some products are guaranteed for longer. While it is at the manufacturer's discretion, we will act as their agents to seek a repair or replacement. We will always offer you the choice of an exchange or refund if the fault occurs within 14 days of delivery. Please phone us on 01707 656 658 and we will arrange a collection at our cost.
RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS